When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

If it feels like just weeks ago that Amazon inadvertently shared the email addresses of some of its customers—it was. Previously, an unknown number of customers received emails informing them that ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

According to an automated email distributed this afternoon, an Amazon employee was fired for sharing customer email addresses with an unknown seller. It reads: Hello, We are writing to let you know ...

Amazon's biggest shopping event of the year is upon us. Prime Day, which is now four days long, officially kicks off on Tuesday, July 8, and runs through Friday, July 11. With new deals dropping as ...

If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to ...

Some Amazon customers say they’re receiving emails from Amazon about orders placed by other people. Jake Williams, founder of the cybersecurity firm Rendition Infosec, first raised the alarm when he ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...