The CRM spotlight is shining brightly on the SMB market. Microsoft's entry into CRM coupled with the emergence of the ASP model has enabled firms of all sizes to implement complex customer-focused ...

If a software product is successful enough, you’ll probably be able to find a company building an open source alternative. And yet, nobody has created a modern open source CRM product that can be ...

We list the best open source CRM solutions, to make it simple and easy to manage your customer relationships, without needing a subscription. Given the many different tools that represent the best CRM ...

Opinions expressed by Entrepreneur contributors are their own. Customer relationship management (CRM) has been an effective tool for managing interactions with customers and prospects of course, with ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Salesforce CRM offers tailored workflows, integrated apps and a robust API, helping ...

Discussions about failed CRM projects often begin with statistics describing failure rates. To facilitate those conversations, here's a summary of CRM failure stats for the period 2001-2009. This ...