Scribe Software, a customer relationship management (CRM) data integration provider, will launch next week Scribe Online Synchronization Services (SYS), the second major service delivered on the ...

The future of customer relationships depends more on context than transactions. And this trend is accelerating, driven by the integration of social media into customer relationship management (CRM), ...

As companies rely more heavily on quality customer data, they still have a long ways to go in integrating core business systems to deliver that data to users across the enterprise. That's the finding ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Lauren Horwitz, executive editor at SearchCRM, is writing a series on the adoption of mobile CRM. Her first piece focused on all the reasons it’s a good idea, but in the follow-up, she examined some ...

New CRM integration eliminates data silos and keeps advisors’ CRM and marketing aligned—driving faster follow-up, cleaner compliance and smarter growth Snappy Kraken, the martech innovator dedicated ...

National Health Service uses AI tool to analyse brain CT scans, and determine the severity of the patient’s condition. Conversations in which the user exhibits “acute distress” will be routed to more ...

As enterprises modernize, the question is no longer whether to use SAP or non-SAP tools, but how to make them work together ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...