PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

For years, customer relationship management (CRM) in law firms has often been viewed as a glorified Rolodex — a necessary but often underutilized system primarily seen as a data repository. With the ...

Los Angeles, California – December 22, 2025 – PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its marketing automation system, reflecting broader changes in how ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Generative AI may be dominating the headlines, but Boston-based Creatio ...

In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Investing in the right CRM for M&A is critical to ...

Law firms know they should be tracking key performance indicators (KPIs) to assess the performance of their business development activities; traditionally, firms have focused on three key elements: ...

The decentralized web, or Web3, is often touted as the future of the internet. With its emphasis on community ownership and decentralized governance, it has the potential to create a more equitable ...

Working at a university that gets 45,000 applications for 3,800 spaces, Cal Poly-San Luis Obispo Associate Vice Provost for Marketing and Enrollment Development James Maraviglia (photo, right) is ...

In the fast-paced world of software as a service (SaaS), the efficient delivery of high-quality software is crucial. DevOps has emerged as a transformative approach to software development and ...