Microsoft will be adding a tool to help with that to a future version of Dynamics CRM Online. Currently in preview with the codename Meeting Sense and built on the Azure Machine Learning service, ...

Machine learning is a term you can expect to hear a lot in coming years. ML makes no claims to sentience or general intelligence, but it can be very useful if you have large and fairly consistent sets ...

C3.ai CEO Tom Siebel is rarely short of opinion and his next big bet is that artificial intelligence is going to drive CRM software in a new direction. The AI and ML deployments are well underway, but ...

CRM is a big expense. Implementation, updates, and training all add up. But does the value you're getting match your investment? With an ocean of data from sales and marketing, customer support, and ...

As companies like Google, Microsoft, and Salesforce compete for enterprise business, they're increasingly offering customers a wide range of integrated productivity tools, rather than siloed ...

Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...

When the first cave-dweller started selling hand-made clubs for the discerning hunter-gatherer there is a good chance he would follow up with the client to find out how the product performed in the ...

With Cendyn having been recognised as the World’s Leading Hotel CRM Technology Provider, the company is at the forefront of this rapidly emerging sector. Here Casey Munck, director of marketing for ...

While we tend to think first of robots and self-driving cars when we think of AI, in fact, along with its subset machine learning, it’s already firmly established in our lives – making many everyday ...

Brivity CRM is designed specifically for real estate agents and teams, providing a wide array of features including lead ...