Editor's note: The first article, by Peter Moses and John Moses, in this two-part series was published in June 2005's Viewpoint section. CLICK HERE to view part 1. Many companies are finding that the ...

The high failure rate of business intelligence (BI) projects has been well documented. Recent reports from Gartner, Forrester, and others estimate that between 60 and 65 percent of such projects fail ...

The tipping point of on-premise versus SaaS-based CRM deployments is arriving next year, and Gartner anticipates “that SaaS deployments of CRM will reach a maximum 80% to 85% by 2025”. These and other ...

We feed on our CRM maturity model and revisit the ideas behind its first 3 levels to come up with the approaches and must-have CRM elements to energize specifically long-cycle sales – the ones that ...