This week cloud based customer service and sales management software maker Zendesk announced a new messaging solution to enhance its product line which, according to the company, brings together all ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Open source products like the ones included in Das' list mostly ...

Customer Relationship Management (CRM) software has become integral to businesses looking to maintain brand loyalty among their consumers and grow their market share. It helps organisations track ...

SAP moved on two fronts Tuesday to update and expand its software portfolio, unveiling a new suite of cloud-based CRM applications that incorporates technology from several recent acquisitions and a ...

If you’ve already checked out CIO’s newest survey on open source use in the enterprise, you know that among enterprise applications that IT leaders are using now, three types of open source ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

REDMOND, Wash., Aug. 27, 2001 — Onyx Software Corp. and Microsoft Corp. today announced that Onyx is the first customer relationship management applications vendor to pass the certification program ...

The Orlando Magic basketball team is the latest sports franchise to turn to customer relationship management (CRM) software to automate its interactions with fans. But the Magic went its own way on ...

The CRM Team, a leading provider of customer relationship management (CRM) software solutions, has been appointed a Microsoft Solutions Partner Designation for Business Applications. This designation ...