Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More JustCall by SaaSLabs, a contact center software provider backed by ...

Some cavalierly refer to IP telephony as “just another application” that rides over your data network. But wait and see what happens if VoIP call quality starts eroding or, worse yet, if your ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call handling is the end-to-end process of managing internal ...

In an open letter to Zoom, the groups say using AI to monitor the mood of videoconference participants is "a violation of privacy and human rights." Dan was a writer on CNET's How-To and Thought ...