California’s unemployment agency call center staff was unable to answer thousands of calls to its embattled call center in April, as many claimants remain confused about a lengthening list of program ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...

DENVER — Out-of-staters are making Coloradans mad in a new way. The Colorado Department of Labor and Employment (CDLE) hired a Florida-based call center in April to help with unemployment questions.

Michelle Lau has learned to expect the abrupt silence that comes, like clockwork, after seven minutes of waiting on hold. Trying to get through to the Alorica call center for help with her ...

Jun. 12—Hawaiian Airlines said today that it has fixed performance issues with its website, but that some customers are still experiencing lengthy hold times and busy signals at the call center. The ...

Despite the many challenges they face, millions of essential workers — including call center agents — continue to perform their jobs during the Covid-19 pandemic. Often working alone from home, call ...

Jersey City is taking major steps in addressing shortcomings at its beleaguered 911 emergency call center, hiring 20 people to raise both woefully short staffing levels and employee morale. New Local ...

HONOLULU (KHON2) — Hawaiian Airlines is asking for customers to be patient if they have been having trouble logging into their Hawaiian Airlines account or getting through to the call center. The ...

Seniors should think twice about relying on guidance from private insurers when selecting a Medicare drug plan, government investigators indicate in a new report. Many of the 43 million people ...

AUSTIN (Nexstar) – Imagine showing up to a job where you know that almost 75% of what you do will fail someone. What if a fireman failed to help someone in three out of four fire calls? What if a ...

Please use this phone directory to help direct your call when you need support. If you are having problems after surgery, please call the number your nurse gave you. If you're having problems and it's ...