Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

John Ellis is the President and Head of Product for Codethink, a world-class provider of critical, high-performance software projects. Open-source software is publicly available software developed and ...

Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of modern software solutions use a code base made up of open-source components, according to 2022 data from the ...

In the world of software development, the debate between open-source and proprietary software has been ongoing for years. While both have their merits, open-source software is increasingly being ...