Nice Systems of Israel said it patched remaining critical flaws in its call recording software used by law enforcement, but the consultancy that discovered the risky flaws hasn’t verified the fixes.

Nice Systems of Israel said it patched remaining critical flaws in its call recording software used by law enforcement, but the consultancy that discovered the risky flaws hasn’t verified the fixes.

Skype is one of the most popular and commonly used modes of having conversations over the internet. Skype’s text, voice/video calls make it simple to have conversations and share experiences with your ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

If you’re experiencing difficulties with recording calls on your iPhone, rest assured that you’re not the only one facing this challenge. Many users encounter issues with this feature, which can arise ...

WhatsApp is a great texting alternative that adds easier photo and video sending, easier international communication, and the ability to call via purely sound or sound and video. Unlike Zoom, however, ...

Whether you're conducting an interview or just want to capture a bad customer-service call for posterity, these are your options. Rick Broida is the author of numerous books and thousands of reviews, ...

Apple iPhones are classified as premium smartphones, renowned for their exceptional build quality and robust security features. With the release of iOS 18, Apple has introduced a host of exciting new ...

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...