VirtualLogger has released AgentPrescience, a new hosted system that leverages speaker recognition technologies to identify which agents answer or make calls on recordings. AgentPrescience identifies ...

CHARLOTTE, N.C., June 30, 2011 /PRNewswire/ — Post-call survey systems can be slow and expensive to install, especially if they require integration with a call ...

It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The FSA have published guidelines that state by March 2009 all firms ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Designed for financial institutions which record communications to comply ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

If your call center takes customers’ payment card information over the phone, you may very well be relying on an inadequate and outdated practice: stop/start. Also known as ‘pause and resume’, ...

The iPhone has been around since 2007, and at long last with iOS 18 it’s getting a very useful new phone-related feature: call recording from right within the Phone app, which can then turn into a ...

The feature is getting a wider rollout on older Pixel devices that don’t support Google’s AI-powered Chat Notes feature. The feature is getting a wider rollout on older Pixel devices that don’t ...

Google is now widely rolling out its Call Recording feature to Pixel 6 and newer devices, requiring Android 14 and the latest Google Phone app. Users can manually or automatically record calls, with ...

Google will soon ban third-party call-recording apps from the Play Store. First highlighted by a developer of an affected app, Google made the announcement in a Google Play policy update that becomes ...