Let’s say you’re a customer service rep with a long queue of phone calls from customers. (Managers, I know most of you have been there). You go to answer the first one and — just like that — you’ve ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

Before checkout, open live chat with your cart ready and ask a polite one-liner: “Any chance for a small coupon or free shipping?” Use quick scripts: price-match ...