Former Cisco executive Barry O'Sullivan said he has found a way to revolutionize the contact center with a software startup called Altocloud. O'Sullivan, who left Cisco in November after heading up ...

‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...

Amazon Web Services (AWS), Cisco, and Salesforce held flagship events recently, all packed with announcements that illustrate how strategic contact centers have become for enterprises and how ...

During these days of lockdown, contact centres are a company’s lifeline for customers, and they’re of necessity rapidly evolving. Barbara Ferguson, senior product manager, Cisco Contact Centre, told ...