We often speak about the competitive landscape as a positive providing maximum choice and optionality for advisors. But that also means maximum competition—and a much bigger stable of choice for ...

While lawyers are increasingly expected to take responsibility for bringing new business to the firm, few have the skills and fewer have the desire to develop the skill. Firms have responded by ...

Agency careers offer some great advantages over careers only in internal marketing, particularly in the first part of a career. First, agencies are built to train their people. The higher the rank, ...

Successful service-centric businesses have perfected the art of retaining clients. Arnoux Maré, co-owner of MJL Communications and CEO of Innovative Solutions Group (ISG) Crucially, a consistent ...

It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

Shared Services sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to “play nice”. The solution is to ...

The importance of creating an exceptional client service model can't be underestimated. Attracting clients-and retaining their loyalty-begins and ends with delivering an experience that not only meets ...

Much has been written recently about the importance of business development and client service training for lawyers. But while lawyers are increasingly expected to take responsibility for bringing new ...

The kind of customer service, or "client service," if you prefer, required for high net worth individuals (HNWIs) is broadly similar to what's required to provide customer service and support to the ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...