We previously noted some problems with receiving and sending messages in Mail.app when using Comcast .net, associated with the address switch-over from attbi.com. The most successful workaround was to ...

Inability to delete mail from Comcast servers Yesterday we covered a reader report that OS X 10.3's Mail app is unable to delete retrieved mail from Comcast's email servers, requiring the user to ...

CEO Brian Roberts is asked whether or not he realizes that his company has a "horrific" reputation for customer service. At the least, Roberts' answer shows that he is not in denial. "I hope that ...

Over the past few months, Comcast has begun enforcing data caps in certain test markets, while simultaneously offering customers in some of these areas the option to buy "actually unlimited" data for ...

Comcast can't seem to avoid bad publicity and a spat over a $2,800 charge that it eventually waived is just the latest attention-getter as the company works to be more friendly to its customers. The ...

People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...

Cable giant Comcast Corp. is taking steps to reform its customer service. The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its ...

Comcast has pledged to get better, but progress is slow at best and problems keep cropping up. The company has been the center of numerous public relations disasters recently including one where ...

Comcast has made a $45 billion purchase of Time Warner Cable pending regulatory approval. In a Feb. 13 reuters.com story announcing the merger, it states "This may be a win for both companies but not ...

Cable giant Comcast is taking steps to reform its customer service. The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its engineering ...