Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...

Apple once again ranked highest this year on an annual Consumer Reports satisfaction survey for computer support services, the magazine has revealed in its July issue. Apart from Apple scoring good ...

In our latest reader survey of computer technical support, Apple bested its own scores from last year's survey and walloped other brand-name computer manufacturers. The company scored far higher than ...

Two years ago, an elderly man with a French accent called the office of E-Racer Tech, a Florida-based tech-support company. His computer was acting up, he said, and he needed a hand. The technician on ...