Integrating data systems with proprietary PBXs means getting into some heavy-duty customization. And once the delays (and consulting fees) start mounting, guess who starts to feel the heat? But step ...

Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

-- SOYO’s latest innovation reveals its commitment to leading the IPC industry by combining legacy design with cutting edge technology -- FREMONT, Calif.--(BUSINESS WIRE) – March 06, 2003 – SOYO® ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

IP telephony uses the internet protocol (IP) to transport voice signals over a data network. Instead of using the conventional analog voice signal (sine wave signal), human speech is converted into a ...

Open source IP telephony software packages are helping users move away from the traditional world of proprietary office phone systems, PBXs with closed operating systems and expensive specialty ...

RFG believes the recent interest in IP-PBX voice telephony systems and the increased use of voice over IP (VoIP) technology in converged enterprise environments has sparked a renewed interest in voice ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Talk of inexpensive Internet telephony delayed decisions to invest in CTI systems that might soon be old technology. This procrastination was for good reason, because Internet telephony has price and ...

LONDON — Electronic Data Systems Corp. is continuing to experience problems with a welfare case management and telephony system it developed for the U.K. government and, as a result, the Plano, Texas, ...