RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

CHEYENNE, Wyo., April 25, 2023 (GLOBE NEWSWIRE) -- NobelBiz, a leading contact center telecom and software provider, has partnered with Awaken Intelligence to bring a user-friendly and versatile ...

DALY CITY, Calif. and LONDON, June 22, 2021 /PRNewswire/ -- Awaken Intelligence, the contact center scripting and analytics leader, announces its dynamic call scripting and intelligent agent guidance ...

Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Awaken Intelligence, a contact center scripting and analytics company, has added its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, on Genesys's AppFoundry, a ...

How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...

RingCentral Contact Center offers a feature-rich platform with powerful communication and analytics capabilities, making it a strong contender for businesses seeking a comprehensive contact center ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

It is business common sense that a crisis is bad for reputation, but negative consumer experiences are not the only ones that can send customers to competitors; mediocrity can be as damaging. Settling ...