Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Think a business plan is just paperwork? Think again. It’s essential for making a success of a venture. 70% of businesses that survive beyond 5 years follow a strategic plan. Aspiring entrepreneurs ...

A well-structured — and well-rehearsed — business continuity and disaster recovery plan is more urgent than ever. Here’s how to keep your company up and running through interruptions of any kind. The ...