Today, with the rapid development of big data, cloud computing, and intelligent technology, enterprise service models are constantly innovating. The smart customer service market is being awakened, ...

INKforce, from Calvin, Giordano ' Associates Inc., is a Web-baed software solution providing all tools necessary during the Code Enforcement process. All complaints and violations are tracked and ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

A new phishing campaign is underway that targets a company's employees with fake customer complaints that install a new backdoor used to compromise a network. For the past two weeks, BleepingComputer, ...

Amazon-powered employee tracking is coming to a warehouse, and possibly a store, near you. The ecommerce, logistics, and (among other things) cloud computing giant quietly previewed Tuesday new ...

A bot that tracked complaints on Twitter about best-selling laptops, tablets and other tech gadgets revealed the ones people most loved to hate. But an analyst says to take the results with a grain of ...

Dovel & Luner alleged that Ventura, California-based Patagonia employed AI technology from a third-party data intelligence company, Talkdesk, to intercept, record, evaluate and mine data from ...