In an uncertain economic environment, companies face tough choices regarding their digital customer experience investments, despite strong consumer sentiment. I will be connecting with Michael McLaren ...

Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. MIAMI--(BUSINESS ...

MIAMI--(BUSINESS WIRE)--Q-nomy Inc., a leading global provider of omnichannel customer journey and customer experience optimization solutions, today announced the release of the latest version of its ...

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...

GoDaddy's Q1 2025 results show stable revenue and margin growth, but customer base decline signals market saturation and limited upside. Growth is driven by ARPU increases in the Applications & ...

02 March 2011 Qmatic partners with National Bank of Abu Dhabi (NBAD) to deliver Customer Flow Management (CFM) solutions based on exceptional integration with the bank's client database. Qmatic's ...

This is a guest post by David Skok, a partner at Matrix Partners. He blogs at For Entrepreneurs. In a recent post, Benchmark Capital partner Bill Gurley lists 10 good reasons to “avoid worshipping at ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

07 September 2014 In order to enhance customer experience Wavetec in collaboration of Viosionaire designed and installed a Queue Management System at ADEC to manage and transform their customer ...

TELECOMMUNICATIONS firm, FLOW, has launched its second Customer Experience Centre in Jamaica; this time in the municipality of Portmore, St Catherine. The remodelling of the Portmore Mall location, ...