I am a firm believer that the customer is the lifeblood of every business, and as such, they are a powerful force to deal with. I also wonder, if the previous statement is true, why don't these ...

CLEVELAND--(BUSINESS WIRE)--Nov. 6, 2003--Giving customers extended capabilities to exchange service information with their clients in real-time, Data-Basics Inc. announced a new Web Client Interface ...

Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E-commerce ...

Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His goal during the presentation was ...

The words Big Data are spoken every day in corporate offices around the world. And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small ...

Technology has changed almost every aspect of life, and the buying process is no different. Buyers and influencers are deluged with messaging across every imaginable medium as nearly 5,000 different ...

Insights and actionable data. Customer journey analytics require interdepartmental communication and collaboration to be effective. Insights will often impact multiple departments within a business, ...

— his 35 years in fixed ops, Bob Cawley has heard his share of advice. He has been told about new gadgets, the latest and greatest processes and bold "out-of-the-box thinking." To it all, Cawley says, ...

A business which asks for too much information or is confusing about their data needs will simply alienate the customer. Customer onboarding has always been important, but in the new digital world, ...

The Indian ecommerce has grown immensely since the birth of India’s first ecommerce startup Fabmart (later Indiaplaza). With an estimation of around 3.5x surge from $24 Bn in 2017 to $84 Bn in 2021, ...

Recently, I was invited to participate in a webinar discussing the role of emotions in customer experience. During the discussion, I made the point that while I believe we should pay close attention ...