The focus on customer experience (CX) has been gaining popularity in recent years. The term CX refers to the experience a person has with a brand or company at every touch point along the buyer’s ...

Customer expectations have never been higher, so how do you keep up with the growing and changing demands of your customer market? In a recent Hubspot survey, 88% of respondents said customers have ...

Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential ...

Customer benefits are the key to understanding how competition effects companies. When a company segments the market by means other than how its products or services benefit its customers, it is ...

Targeting specific segments makes it easier to communicate with your customers with relevant messages and more personalized approaches that resonate Quantzig can help you build customer profiles using ...

PORTLAND, Ore.--(BUSINESS WIRE)--Standard Insurance Company (The Standard) announced today that Melissa Anderson has been promoted to vice president of Customer Service in Employee Benefits. Anderson ...

PENNSYLVANIA, USA — Monday morning could bring more relief to people struggling to get help with their unemployment compensation issues in Pennsylvania. The state is launching into the next phase of ...

It is supply rate season in New Hampshire, that time of year when all energy providers in the state file new rates for the upcoming six-month period beginning Feb. 1. Oftentimes, these filing periods ...

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...