The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...

In the new era of the integration of technology and culture, the 2025 China International Service Trade Fair (Service Trade Fair) has arrived as scheduled, showcasing the latest achievements in the ...

I’m sick and tired of being surveyed after every interaction with anyone these days, whether it’s my dentist, an airline or Home Depot. A few weeks ago, I bought a spray nozzle for $5. I got an email ...

Air Peace has launched a new service product for its esteemed passengers, a bespoke Customer Experience Representatives (CXR) ...

Finding the right bank for you isn’t just about fees and interest rates. These banks set the gold standard for customer experience. David McMillin writes about credit cards, mortgages, banking, taxes ...

Office Depot, an operating company of The ODP Corporation (NASDAQ: ODP) and a leading omnichannel retailer dedicated to ...