Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Your relationship with customers doesn’t end after they’ve purchased your product or service. In fact, that’s just the beginning of a long-term relationship. What if a customer has a question or ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Zoho Desk offers great value with its strong features and competitive pricing. It has impressive customization options and AI capabilities. However, new users may find the initial setup and ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The quality of ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

When something goes wrong with a firearm, knowing specific information about the equipment and manufacturer can help get it back in working order as soon as possible and with few headaches. A customer ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...