LEADING BY EXAMPLE: Many successful service managers believe it’s important to visit techs on-site to demonstrate specific job-related skills. April 11, 2016 If you’re a HVAC service manager, there’s ...

Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

What would you do if an executive manager was supposed to monitor you to learn (and NOT pull rank) while you were doing your ...

Office Depot fired a worker after a viral video showed staff refusing to print posters of Charlie Kirk for a vigil honoring ...

Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day ...

Virtually everyone working in the food service industry who deals with customers will have to deal with complaints at some point in their career. Whether you work behind a counter, wait on tables, ...

Huawei’s AICC solution is redefining customer engagement by combining efficiency, personalisation and service excellence through three key innovations. AI-driven efficiency gains are powered by large ...

David Milburn has joined the club as part of our broader commitment to increase customer service levels and spearhead the newly formed customer service division. The new customer service team will ...

New module propels Lifecycle Manager to become the first Customer Success Platform built for MSPs. VANCOUVER, BC / ACCESS Newswire / August 26, 2025 / Today, ScalePad releases Lifecycle Manager X, a p ...

A CNET reporter learns some important lessons from AT&T: you don't always need phone service to get DSL, and dealing with customer service can be extremely frustrating. I ask this for a reason: After ...

A customer at an Olive Garden restaurant in Indiana on Saturday loudly demanded a server who is not black, an employee and an observer said. A manager acquiesced, and is no longer employed by the ...