Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Before beginning work for a client, it is important for both parties to understand the terms and conditions of the project. You need a customer service agreement so everyone has the same perceptions ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

The results of this annual survey are based on more than 100,000 evaluations from over 10,000 customers here. Read more at ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

AI for Customer Service Market growing rapidly, driven by chatbots, machine learning, software solutions, BFSI adoption, and digital transformation.Austin, Sept. 04, 2025 (GLOBE NEWSWIRE) -- The AI ...

I was speaking recently to the general manager of a $9 billion service subsidiary of a Fortune 50 manufacturing company, and I asked him the question in the headline of this post. He thought about it, ...

In late October, Jack Remmington left a swimming session at a London pool and emerged into “what can only be described as a deluge.” Luckily, the 28-year-old presenter and content creator had spent ...

At ELEXCON 2025 Exhibition, held from August 26–28 in Shenzhen, Heilind Electronics was honored with the “Excellence Supply ...