DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

More and more, customers are taking control of their experience. Amazon.com is a perfect example of how a company has given complete control to its customers. They can research products, compare ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

ServiceNow partnership introduces agent-to-agent orchestration, enabling AI agents to collaborate across platforms for ...

Although Browning says Starlink's internet service is “awesome,” he was forced to cancel after the company’s customer support failed to restore access after he paused his subscription. “I get that ...

ATLANTA--(BUSINESS WIRE)--EarthLink, a leading provider of internet and online services, is ranked as the top internet service provider in Customer Satisfaction according to HighSpeedInternet.com’s ...

Fitness apps help us save money that we used to spend on a gym membership, and they also allow us to work out anywhere, anytime. For most people, regardless of age, fitness level, or income, the most ...

Fundspot.com.au, a leading Australian SME finance platform, has been recognised for outstanding customer service, scoring 91.24% in the 2025 Australian Achiever Awards for Finance & Insurance Services ...