The results are in for customer satisfaction for e-commerce companies, and they are a lot like the Internet itself: Heavy on disappointment, with a few pleasant surprises. Just a few years after the ...

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...

Standardized, reproducible testing is a vital aspect of PCMag.com's reviews. Here's how we evaluate every web hosting service we test.

Do you remember a time when, as a student, you thought you absolutely nailed the test, but then you failed it? This may have been the case for many companies that lost clients in 2021. In fact, about ...

During the big Chile power outage, almost all homes and businesses went dark. Earlier this week, I found myself with a front-row seat to an unexpected natural experiment in business continuity. As I ...

In the war of consoles, Microsoft may be losing to Sony in sales, but when it comes to customer support, the company seems to have conquered the hearts of its users. An undercover survey of the three ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Reuters reported ChatGPT is the fastest-growing consumer application of all-time. My Gen Z son Matthew could care less. "I don’t mess around with fake intelligence. I am my own intelligence," he told ...

As business leaders grapple with the short- and long-term impacts of COVID-19, the potential risk to employees and customers from face-to-face interactions remains a vexing issue. Companies need to ...