Microsoft wants to help businesses digitize and adapt as the coronavirus pandemic continues to spur digital transformation across industries. An important part of that is making sure companies can ...

Gartner predicts that 40% of all customer service issues will be resolved by unofficial third-party tools powered by generative AI (GenAI) by 2027, signaling a fundamental shift in customer ...

The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

When your business is small, customer service seems easy. When you don’t have many customers to begin with, service is usually merely a matter of delivering the product and sending the customer on his ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Can OpenAI Tools Help Customer Service Reps Sound More Human? Software helping real people appear more human and relatable may seem odd, but that's what Intercom is doing as it rolls out OpenAI’s ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Despite Twitter's public struggle to retain monthly active users, the microblogging social network is an undeniable force in the business world. More and more, interactions between a business and a ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

A lot of people turn to Twitter to ask for help from or to air their grievances against a particular company, knowing they can get a response faster that way. Due to the burgeoning customer service ...