Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For operations and technical leaders, crafting a support organization is as much an art as ...

Customer service can often be viewed as the “kicker” to an organization’s “football team.” It may not be the most glamorous or noteworthy position, but when the game is on the line with time expiring, ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

PARIS & NEW YORK--(BUSINESS WIRE)--Sinequa, a leading provider of enterprise search, announced that Airbus Helicopters, the world’s leading manufacturer of helicopters and a division of Airbus, has ...

METAP Region at Zoom says intelligent systems can initiate helpful comms through the customer's preferred channel at the ...

Lennox (NYSE: LII), a leading provider of innovative climate control solutions, is accelerating its digital transformation through strategic investments in AI-powered tools designed to enhance the ...

Tech support companies help businesses and individuals keep their operations running smoothly. Read our guide to research the best tech support company for you. We explain what to look for if you need ...

Amazon has revealed that it is currently trialing two AI-based systems to handle shopper inquiries in an effort to improve the customer service of its ecommerce platform. While one of the systems is ...

Although Browning says Starlink's internet service is “awesome,” he was forced to cancel after the company’s customer support failed to restore access after he paused his subscription. “I get that ...

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Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation. General Catalyst led the Series C investment. It was joined by Celesta ...