Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Spiceworks offers great functionality for a free help desk tool. It's perfect for small to medium-sized IT teams. That said, the in-app ads and performance hiccups can be a bit of a hassle. However, ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

The Technology Help Desk can repair current students' personally-owned computers. Typical repairs are things like failed hard drives, cracked screens, or case damage, but we turn down more extensive ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...