A powerful and easy to use system that isn’t as competitively priced as it once was. But whatever is asked for this software, it might well be worth it for the high level of customisation and ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...

Steve Zurier is a freelance technology writer based in Columbia, Md. IT departments at colleges and universities move beyond the traditional help desk. What comes first when IT departments strive to ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...