Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 billion valuation.

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Where do all those tickets go when you have a problem with your laptop, or you can't get your email group list set up? You might think they go into a system like Atlassian's JIRA ticketing software.