Acquiring new customers is cool and perhaps a little too exciting for most entrepreneurs, particularly startups, that they often put customer retention on the back burner. Keeping existing customers ...

Developing a successful CRM program is a journey, not a destination. Like most IT journeys, it involves the interplay of people, processes and technology under the direction of a clear road map. I ...

As CEO of Affinity, Ray’s goal is to bring relationship intelligence to the world because every opportunity begins with a relationship. CRM has become the largest enterprise software category in the ...

Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs, and starts to suggest strategies that could lower costs-or doom your project to fail .

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Are you a salesperson, a customer service rep or a marketing ...

Apollo.io reports that sales reps waste time on manual dialing; effective dialer software improves productivity and ...

If you run or are starting a businesses, the best ingredient for success isn’t what accounting software you use, your hiring practices, or your office layout — it’s how you deal with your customers.

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

As far as CRM platforms go, we found that monday CRM is one of the better options out there, providing users with an intuitive, color-coordinated interface that is easy to use. In fact, we found that ...

LONDON and NEW YORK, July 23, 2025 (GLOBE NEWSWIRE) -- Navatar, the leading cloud platform for private equity and investment banking, today announced the launch of its next-generation, fully ...

Just 12 months ago, not many people even knew Zoom and Slack and Google Meets were a "thing," but of course they're pretty much household names now, simply because they've helped keep business going ...