Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Consumer feedback has a significant hand in shaping the public ...

What do you think of me? Unless you and I have met before, the answer to that question will be based solely on what you can see about me online. You might have a look at my company website, check out ...

In the digital age, maintaining a positive online reputation is crucial for businesses, as customer reviews on the internet heavily influence brand perception and purchasing decisions. This article ...

From automating review responses to suppressing negative search results, AI is making online reputation management (ORM) faster, smarter, and more effective. But while AI offers powerful tools, ...

Your online reputation is what users can learn about your brand within a few seconds. But today, it’s not only about what users might think. We also need to care about AI. In this article, you will ...

The importance of identifying potential threats How to protect your brand through proactive monitoring How to address negative feedback Why maintaining transparency and authenticity is crucial during ...

Your company's reputation can disappear in an instant with one negative review, viral social media post, or news article. Today's consumers research companies online before purchasing goods or ...

A big part of our world is online and will continue to be so, whether it’s social connection, entertainment, inspiration, professional pursuits, or problem-solving. The first impression we make on ...

Have you ever received a package you never ordered? It could be a warning sign that your data has been compromised, with more ...