VERNON, BC, CANADA, July 18, 2023/EINPresswire.com/ -- Unfortunately, dealing with angry and abusive customers often comes with working in a call center, leading to ...

Language plays a key role in almost every marketplace interaction. It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers. Recently, firms have ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

Discover how AI-powered voice analytics improves contact center performance through real-time insights, training, and ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

Verizon uses generative AI to reduce the workload from its high volume of business-related calls. The AI can give agents prompts on how to handle issues and summarize calls with customers. This ...

CNET editor Gael Fashingbauer Cooper, a journalist and pop-culture junkie, is co-author of "Whatever Happened to Pudding Pops? The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The ...

Verizon has turned to generative AI to handle and retain 100,000 customers in 2024 to enhance customer service and reduce the number of accounts that cancel or choose not to renew their subscriptions.

Dealing with debt can be difficult, but when debt collectors start calling, it can feel overwhelming. New data reveals debt collection calls are surging across the country and in the Delaware Valley.

Ever wondered why AHT varies wildly? The answer will surprise you and change how you view contact center metrics forever. At a contact center for a major US brand, my colleague discovered an ...

The main character in Sarah Wynn-Williams’s book about life inside Facebook is not Mark Zuckerberg, the social network’s founder and boss. Nor is it Sheryl Sandberg, its ex-chief operating ...