It’s happened to all of us at one time or another. We’ve just met someone, he or she finds out that we work with computers, and those feared words come out, “Oh, you work with computers. Maybe you can ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Can Kano's Computer Kit turn kids into masters of the technology around them? Like superheroes, startups always like to have a good origin story; computer kit-maker Kano outdoes its peers by managing ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of ...