SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2 nd ...

SUNNYVALE, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the leading knowledge platform for customer engagement today announced the release of “Knowledge ...

Sunnyvale, CA, April 20, 2023 — eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced the release of “Knowledge Management For Dummies, eGain ...

SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2nd ...

Per Gartner, KM is the #1 technology that can improve CX (customer experience), EX (employee experience), and operational performance all at once. However, the term means different things to different ...

Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025. While demystifying KM, this edition includes a new chapter ...

(MENAFN- GlobeNewsWire - Nasdaq) SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the AI knowledge platform for customer service, today announced the release of“Knowledge ...