Microsoft plans to improve usability aspects with its forthcoming SharePoint Server 2016 product, but people still will need help when it arrives. And that's where Asif Rehmani comes into play. He's ...

Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in ...

At my job, we recently tried to upgrade our help desk to HEAT based incident and change management system. We bought an out of box implementation from a third party and it proved to be a less than ...

Microsoft SharePoint, a cornerstone of the Microsoft 365 ecosystem, continues to be a leading platform for team collaboration, document management, and content sharing. As businesses increasingly ...

Microsoft SharePoint and Microsoft Teams users report files are missing or moved to the Recycle Bin after the recent Azure Active Directory outage this week. On Monday, Microsoft suffered a massive ...