One of the first things I did as the new CEO of Canopy was to measure the employee Net Promoter Score (NPS). I needed to quickly get a picture of how our employees were feeling and what improvements ...

If there is one question to rule all of marketing, it goes something like this: "On a scale of zero to 10, with 10 being the highest, how likely are you to recommend our company to a friend or ...

Customer retention is the most efficient growth lever for any business, yet companies often struggle to balance the near-term highs of new customer growth with the importance of retaining (and ...

Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The One Number You Need to Grow.” It was intended to be a metric for ...

The net promoter score has become at once one of the most widely used and most controversial metrics for measuring customer experiences and satisfaction. The idea behind NPS, which was popularized in ...

Columbus-based Central Ohio Primary Care is the nation’s largest independent primary care physician group and an industry leader in physician engagement. COPC partnered with agilon health, which aims ...

MARLBOROUGH, Mass.--(BUSINESS WIRE)--ExaGrid ®, the industry’s only Tiered Backup Storage solution, today announced that the company achieved a +81 Net Promoter score (NPS). NPS measures the loyalty ...

“Please stay on the line to answer a short, one-question survey at the end of this call.” That’s what I heard just before the agent answered the phone to assist me. A one-question survey? That sounds ...