Here's an interesting, if somewhat unusual, approach to helping customers: European mobile service provider O2 is rolling out a "Tweetserve" program to provide assistance to users on Twitter. Once you ...

VIRGIN Media and O2 have introduced a way for customers to have a single ID login to access both accounts. It’s designed to make customers’ lives easier, but some fear it will “only end in confusion”.

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

Have you got a money concern you'd like to talk about? Whether you've been ripped off by a rogue retailer, a dodgy firm or mistreated by your bank, we'd like to hear from you. Mirror Money's Emma ...

Newly merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level ...

In early March, I called my mobile network O2 to see if I could get a better deal on my £9-a-month SIM-only contract. I couldn't, so I asked to leave. But the next day I received a call from what I ...