When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in ...

Twice this week I have written about CRM and open source, asking some hard questions from the customer and developer perspective. But that's not the only perspective. From the "vendor" point of view, ...

Business users get customisation help in the next version of the open source firm's customer relationship management software The next version of SugarCRM's open source CRM application, due for ...

IT leaders who can get past the idea that open-source CRM software doesn't cost enough say they like the power and flexibility of owning their own code. A good CRM package does you no good if ...

The odds are good that the LAMP stack is running somewhere inside your company. The acronym refers to the foundational foursome of the open-source movement: the Linux operating system, Apache Web ...

We list the best open source CRM solutions, to make it simple and easy to manage your customer relationships, without needing a subscription. Given the many different tools that represent the best CRM ...

In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild ...

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Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...