When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in ...

Twice this week I have written about CRM and open source, asking some hard questions from the customer and developer perspective. But that's not the only perspective. From the "vendor" point of view, ...

When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

Vtiger has announced a perspective on open source CRM as a flexible approach within CRM software, highlighting its adaptability, customization potential, and the responsibilities required for ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Open source products like the ones included in Das' list mostly ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild ...

With an option for open source development, SugarCRM offers a sales automation system that encompasses pipeline management, social CRM, and the entire lead-to-cash process. “The SugarCRM core sales ...