The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

Next in our series on open source help desk software packages is a package called HOT. HOT stands for Hot Open Tickets – yes, it’s a redundant acronym, but think of it in the spirit of GNU, which ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

InfoWorld’s 2023 Bossie Awards recognize the year’s leading open source tools for software development, data management, analytics, AI, and machine learning. When the leaves fall, the sky turns gray, ...

John Ellis is the President and Head of Product for Codethink, a world-class provider of critical, high-performance software projects. Open-source software is publicly available software developed and ...