A common model used to describe the transition that takes place anytime someone learns and applies a new skill is the four stages of competence. If you’re unfamiliar with the model, I’ll describe it ...

In my last column, I tried to answer the question raised by some airline executives: Can an airline achieve operational excellence and marketing innovation at the same time? Airlines now have access ...

My last column, Airlines Transitioning from Merchandisers to Retailers, lead a few executives to ask the following question. Can a global full service airline become an innovator in marketing while ...

ITC and collaborators restored a mowed turf grass electrical transmission corridor back to a natural prairie in an effort to improve biodiversity and enhance the wildlife habitat. The power grid ...

Many companies drive operational excellence into their operations. Yet when asked exactly what it is, there is always hesitation. Answers such as "It's about process quality (making perfect parts ...

Banks can employ the best people, but if their internal operations are supported by complex and broken technology, it will affect the smooth running of their operations. In turn, this will impact the ...

For the power and utility sector, operational excellence allows every member of a plant to visualize how workflows operate to produce optimal output. Doing so enables all personnel to identify issues ...

According to a 2022 McKinsey study, the mining industry is not keeping up with other industries in terms of productivity. This presents a problem, but it also presents an opportunity for an industry ...

IN the world of industry, reliability engineering plays a crucial role in ensuring consistent performance across machinery, processes, and technologies. At its core, a robust reliability engineering ...

Nearly 200 of the country’s top problem-solvers and efficiency gainers attended the black-tie gala awards at the Crowne Plaza, Santry, on May 30th. Hosted by author, broadcaster and comedian Colm ...