Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Opinions expressed by Entrepreneur contributors are their own. We have a client who reported to us some interesting comments heard at an industry-related seminar. A seminar presenter contended that as ...

Business performance management is a critical component of overall business success. It allows you to evaluate the overall performance of your company and identify its strengths and weaknesses. With ...

Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin. The key to running an effective organization, ...

I’ve always thought the delivery performance metric best reflects how well integrated the various functions are and how interdependent they all are if we expect to consistently perform at a high level ...

Growing and scaling a business requires a solid strategy and disciplined execution. As a business growth coach who’s worked with dozens of high-growth companies, my job is to help leadership teams ...

In 2011, the Medicare Electronic Health Record (EHR) Incentive Program began paying physicians and hospitals for the measurement and reporting of performance metrics through the utilization of ...