In every industry, business cycles, driven by digital disruption, are accelerating. Now more than ever, IT service delivery cannot become a bottleneck. IT processes need to become faster and more ...

As the nation grapples with the COVID-19 pandemic, in-person life has been paused and the concept of "social distancing" has become part of our everyday vocabulary. Eventually stay-at-home orders will ...

The public can expect improvements to government service delivery with the implementation of the Govern­ment Service ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Ask a restauranteur what her average table turns are. Ask the grocer his average time to ...

The role will be responsible for ensuring all processes, procedures and allied policies, with respect to Service Management and Delivery, remain up-to-date, undertaking regular process audits and ...

In a novel move, the U.S. Postal Service will open access to its last-mile delivery service for companies with the highest ...

The expediting of raw materials, parts, systems and subsystems in inbound logistics is a common but necessary evil for many companies. Reasons for expediting include missed contracted delivery dates, ...