This course will explore service design as a human-centred problem-solving process. It will consider the importance of staff, users and everyone that has a relationship with a service. Through a ...

The Civic Service Design graduate minor is offered through Parsons School of Design. The Civic Service Design minor draws upon a practice and subfield of research and theory that connect to design, ...

Two statistics taken together showed an opportunity for change: More than 41 million Americans, many facing challenges with mobility and transportation, experience a lack of access to affordable and ...

Service is the business of people helping people, and people are born to help one another. The survival of our species literally depends upon it. Yet, service organizations are often designed and ...

Living in a constantly changing, interconnected and complex world forces organisations to make decisions today for highly uncertain futures with limited tools and available knowledge. 'Systemic design ...

In this studio course students will learn and apply human-centred design processes to create a multi-dimensional response to a specific brief. Using a human-centred approach, students will negotiate ...

This SMART 100 profile and the information it contains is a duplication of content submitted by the applicant during the entry process. As a function of entry, applicants were required to declare that ...

Eirwen Williams, rural director at Menter a Busnes, says the benefits of training and development for staff retention, increased job satisfaction and improved productivity has been widely documented ...

When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

Looking at the mainstream practice of service design today, something is clearly not working. Over the past decade, service design has evolved into a commodified brand or product—one that has been ...